Refund policy
Return & Refund Policy — Summer 2026
At DigestWell Co., your satisfaction is our priority. Please read our policy carefully before making a purchase.
Eligibility for Returns We accept returns within 14 days of the delivery date. To qualify, items must be:
- Unused and unopened
- In their original, undamaged packaging
- Accompanied by proof of purchase (order number or receipt)
Due to health and safety regulations, we are unable to accept returns on any opened supplement products, including capsules, powders, gummies, or any consumable item that has been unsealed.
Non-Returnable Items The following items are not eligible for return or refund:
- Opened or partially used supplements (capsules, powders, gummies, teas)
- Items not in their original packaging
- Items purchased during a final sale or promotional clearance
- Items damaged due to improper storage or heat exposure after delivery
- Gift cards
How to Initiate a Return To start a return, email us at ssmmdaddy@gmail.com within 14 days of receiving your order. Please include:
- Your full name and order number
- The item(s) you wish to return
- The reason for your return
- Photos if the item arrived damaged or defective
Do not ship any items back without receiving written authorisation from our team first. Unauthorised returns will not be processed.
Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method, as DigestWell Co. is not responsible for lost return packages.
Refunds Once your returned item is received and inspected, you will receive an email confirmation. If approved, your refund will be processed within 5–7 business days to your original payment method. Please note that your bank or card provider may take additional time to post the refund.
Partial Refunds Partial refunds may be granted at our discretion for items that are returned in a condition that does not fully meet our return criteria.
Exchanges We only offer exchanges for items that arrive damaged or defective. If you received a damaged product, contact us at ssmmdaddy@gmail.com within 48 hours of delivery with photos of the damage, and we will arrange a replacement at no additional cost.
Summer Heat Advisory During summer months, heat-sensitive products (including certain supplement powders and gummies) may be affected by high temperatures during transit. If your order arrived in a compromised condition due to heat exposure, please contact us within 48 hours of delivery with photographic evidence. We will review each case individually and work to resolve it fairly.
Late or Missing Refunds If you haven't received your refund after 7 business days, please:
- Check your bank account again
- Contact your credit card provider — processing times vary
- If you've done both and still have no refund, email us at ssmmdaddy@gmail.com
Contact Us For all return and refund enquiries: 📧 ssmmdaddy@gmail.com